CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION
Allometrics is an ISO 17025 accredited calibration company that sells, certifies, services, and repairs process instrumentation, weighing devices, controlled environments, measuring, and test equipment for laboratories in a wide range of industries. Allometrics is seeking a Customer Service Representative for our growing company.
A successful candidate must possess excellent writing, speaking, and communication skills; As well as exceptional administrative, organizational, customer service, sales skills. Advance, fluent computer skills, including all Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Access.
Responsibilities may include the following and other duties may be assigned:
‐ Quotes and upsells necessary equipment per assigned tech.
‐ Follows up with quotes and scheduled tech appointments.
‐ Checks each service prior to the scheduled service.
‐ Collects payments for service jobs prior to the tech’s visit.
‐ Plans and maintains accounts through interaction with the customer and internal scheduling.
‐ Reviews and communicates with the quality department to ensure the quality requirements and specifications are correct and appropriate.
‐ Resolving problems for customers; initiating claims and resolving billing/pricing.
‐ Communicates with accounting to resolve any discrepancies associated with Service Reports or Work Orders.
‐ Monitors MTE equipment for each technician.
‐ Assisting with scheduling/Site Compliance.
‐ Orders new equipment that has been outsourced.
‐ Collaborates in writing proposals along with the Account Manager.
‐ Participates in Trade Shows when necessary.
‐ Assist with any product questions with the assistant of the GM, AM, SM, and QM.
‐ Provides support for any new equipment whether done in the lab or outsourced.
‐ Provides customer support for any questions pertaining to the account.
‐ Collaborates with the Cal Lab Coordinator.
‐ Collaborates with the Shipping Department to ensure that the shipments are sent to the appropriate address and to the correct person.
‐ Contact customer for any claims pertaining damaged packages.
‐ Helps in lab and warehouse inventory once per year.
‐ Sells refurbished balances and scales.
‐ Participates in quarterly meetings and sales meetings.
The ideal candidate will have a background in one or more of the following:
‐ IndySoft Asset Management Software.
– Minimum of 1-year sales experience.
‐ Minimum of 3 years of customer service experience.
‐ Competitive pay.
‐ Benefits including 401l, health insurance, and PTO ‐ Friendly work atmosphere.