CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION
Allometrics is an ISO 17025 accredited calibration company that sells, certifies, services, and repairs process instrumentation, weighing devices, controlled environments, measuring and test equipment for laboratories in a wide range of industries. Allometrics is seeking a Customer Service Representative for our growing company.
Our CSR must possess excellent writing, speaking, and communication skills, as well as exceptional administrative, organizational, customer service, sales skills. Must have advanced/fluent computer skills including all Microsoft Office applications.
Responsibilities may include the following and other duties may be assigned:
- Schedule service:
- Send initial estimates
- Revise per customer request
- Follow up confirmations
- Send service reminders
- Coordinate with scheduling
- Follow up with quotes and scheduled tech appointments
- Check each service prior to the scheduled service
- Collect payments for service jobs prior to the tech’s visit
- Resolve problems for customers, resolve billing/pricing
- Communicate with accounting department to resolve any discrepancies associated with Service Reports or Work Orders
- Assist with scheduling/Site Compliance
- Provide customer support for any questions pertaining to the account
- Collaborate with the Shipping Department to ensure that the shipments are sent to the appropriate address and to the correct person
- Contact customer for any claims pertaining to damaged packages
- Collaborate with inside sales for new service requests, new customer/equipment, etc.
The ideal candidate will have a background in one or more of the following:
- IndySoft Asset Management Software
- Minimum of 2 years of customer service experience
Allometrics offers:
‐ Benefits including 401k, health insurance, and PTO
‐ Friendly work atmosphere
